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<!DOCTYPE html>
<html lang="zh-CN">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>技术支持 - 泽枢云启</title>
<link rel="stylesheet" href="../css/style.css">
</head>
<body>
<header>
<div class="container">
<h1>🔧 技术支持</h1>
<p>专业服务，全程保障</p>
</div>
</header>
<div class="container">
<nav>
<ul>
<li><a href="../index.html">飞牛 NAS</a></li>
<li><a href="win-guide.html">Win 主机</a></li>
<li><a href="guajibao-guide.html">挂机宝</a></li>
<li><a href="longxiahezi-guide.html">龙虾盒子</a></li>
<li><a href="faq.html">常见问题</a></li>
<li><a href="support.html">技术支持</a></li>
</ul>
</nav>
<div class="page-content">
<h2>联系方式</h2>
<div class="support-grid">
<div class="support-card">
<div class="support-icon">📧</div>
<h3>邮件支持</h3>
<p>发送邮件至技术支持邮箱</p>
<p class="support-detail">support@zeshuyunqi.com</p>
<p class="support-time">工作时间：24小时内回复</p>
</div>
<div class="support-card">
<div class="support-icon">📞</div>
<h3>电话支持</h3>
<p>拨打售后服务热线</p>
<p class="support-detail">400-XXX-XXXX</p>
<p class="support-time">工作时间：周一至周五 9:00-18:00</p>
</div>
<div class="support-card">
<div class="support-icon">💬</div>
<h3>在线客服</h3>
<p>访问官方网站在线咨询</p>
<p class="support-detail">www.zeshuyunqi.com</p>
<p class="support-time">工作时间：每日 9:00-21:00</p>
</div>
</div>
<h2>保修政策</h2>
<div class="info-box">
<h3>📦 保修范围</h3>
<ul>
<li><strong>主机保修：</strong>1年免费保修（从购买日期起计算）</li>
<li><strong>配件保修：</strong>电源适配器、数据线等配件保修3个月</li>
<li><strong>软件支持：</strong>提供系统安装、配置指导等远程技术支持</li>
</ul>
</div>
<div class="warning-box">
<h3>⚠️ 保修免责条款</h3>
<p>以下情况不在免费保修范围内：</p>
<ul>
<li>用户自行拆机、改装或维修导致的故障</li>
<li>非正常使用造成的损坏（如进水、摔落、过压等）</li>
<li>自然灾害或不可抗力造成的损坏</li>
<li>超过保修期限的产品</li>
<li>无有效购买凭证或凭证与产品不符</li>
</ul>
</div>
<h2>售后服务流程</h2>
<div class="process-steps">
<div class="process-step">
<div class="step-number">1</div>
<h4>联系客服</h4>
<p>通过邮件、电话或在线客服联系技术支持</p>
</div>
<div class="process-step">
<div class="step-number">2</div>
<h4>故障诊断</h4>
<p>技术人员远程协助诊断问题</p>
</div>
<div class="process-step">
<div class="step-number">3</div>
<h4>解决方案</h4>
<p>提供远程指导或返厂维修方案</p>
</div>
<div class="process-step">
<div class="step-number">4</div>
<h4>问题解决</h4>
<p>完成维修或更换，恢复正常使用</p>
</div>
</div>
<h2>返厂维修须知</h2>
<div class="info-box">
<h3>📋 返厂前准备</h3>
<ul>
<li><strong>备份数据：</strong>请提前备份硬盘中的重要数据，维修过程中可能会格式化硬盘</li>
<li><strong>清除个人信息：</strong>删除系统中的个人账户和敏感信息</li>
<li><strong>完整包装：</strong>使用原包装或防震材料妥善包装产品</li>
<li><strong>附带资料：</strong>附上购买凭证复印件和故障说明</li>
</ul>
</div>
<div class="success-box">
<h3>✅ 返厂地址</h3>
<p><strong>收件人：</strong>泽枢云启售后服务中心</p>
<p><strong>地址：</strong>（请咨询客服获取具体返厂地址）</p>
<p><strong>联系电话：</strong>400-XXX-XXXX</p>
<p><strong>备注：</strong>请在快递单上注明"售后返修"及订单号</p>
</div>
<h2>常见问题快速解决</h2>
<div class="quick-links">
<a href="faq.html" class="quick-link-card">
<h4>❓ 常见问题</h4>
<p>查看常见问题及解决方案</p>
</a>
<a href="../index.html" class="quick-link-card">
<h4>📖 使用说明</h4>
<p>查看产品使用说明文档</p>
</a>
</div>
</div>
</div>
<footer>
<div class="container">
<p>&copy; 2026 泽枢云启 | 版权所有</p>
</div>
</footer>
<script src="../js/main.js"></script>
</body>
</html>